Insurance & FAQ
Understanding your coverage and getting answers to common questions
Insurance & Payment
In-Network Plans
Medicaid Managed Care Plans
Trillium Health Resources
Healthy Blue
Carolina Complete Health
Alliance Health
Partners Health Management
NC Medicaid
WellCare
AmeriHealth Caritas
United HealthCare Community (UHC)
Commercial Insurance Plans
BlueCross BlueShield
Aetna
Optum/United HealthCare
Payment Information
- We handle all insurance billing directly
- Copays and deductibles due at time of service
- We will verify your benefits before your first appointment
- Self-pay rates available upon request
What to Bring
- Insurance card (front and back)
- Photo ID
- Copay payment
- Any relevant medical records
Frequently Asked Questions
Assessment Process
Most evaluations require 2-4 hours of direct testing time, plus parent interviews and report writing. The full process from intake to receiving your report typically takes 3-6 weeks.
Testing involves age-appropriate activities like puzzles, questions, and interactive tasks. We make the environment comfortable and take breaks as needed.
We explain the process in developmentally appropriate ways. For young children, it often feels like playing games. Older children are told they're helping us understand how they learn best.
Insurance & Billing
Yes, we accept most Medicaid managed care plans.
We can provide a cost estimate for self-pay. We also offer payment plans in some situations.
We verify benefits before your first appointment and will let you know what to expect for out-of-pocket costs.
Scheduling
Wait times vary, but we typically can schedule intake within 2-3 weeks of first contact.
You'll receive a comprehensive written report with diagnosis (if applicable), recommendations, and referrals to appropriate services.
Results & Reports
Written reports are typically completed 2-3 weeks after the testing appointment. We will schedule a feedback session to discuss the results.
You'll receive copies, and with your written permission, we can share with schools, physicians, or therapy providers.
Still have questions?
We're here to help. Contact us today to discuss your insurance coverage or get answers to any questions you may have.
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